Last updated: 3 May 2026
Hong Kong Garden ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
Information We Collect
Information You Provide
- Contact information you share when speaking with us directly (such as name, phone number, or address)
- Delivery area or collection preferences you share with our staff
- Any special dietary requirements or preferences you share with us
Information Automatically Collected
- Website usage data through Google Analytics (when you consent)
- Cookie consent audit details, including your choices, the consent method, and the page path without query details
- Pages visited and time spent on our website through Google Analytics only when you consent
How We Use Your Information
- Respond to menu, collection, delivery, and contact enquiries
- Arrange delivery details when you contact us directly
- Improve our website and menu information (with analytics consent where required)
- Comply with legal obligations
Your Rights Under GDPR
As a data subject, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate personal data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for analytics tracking
How to Exercise Your Rights
To exercise your data protection rights, please:
- Email us at: privacy@hongkonggarden.online
- Call us at: 01708 346394
- Visit us at: 106 Hilldene Ave, Harold Hill, Romford RM3 8DT
For Google Analytics data requests, you may need to provide your Google Analytics Client ID found in your browser's developer tools under Application → Cookies → _ga.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.
Data Retention
- Direct contact records, where applicable: retained only as long as needed for business or legal purposes
- Google Analytics data: 14 months from collection
- Cookie consent audit records: retained for up to 3 years, then automatically expired from Cloudflare KV
Third-Party Services
We work with the following data processors:
- Google LLC: Analytics services and optional Google Maps embedding
- Cloudflare Inc: Website hosting and security services
Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last updated" date and, where appropriate, provide notice on our website.
Contact Us
Hong Kong Garden
106 Hilldene Ave, Harold Hill, Romford RM3 8DT
Phone: 01708 346394
Privacy Email: privacy@hongkonggarden.online
Supervisory Authority
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.